FAQ's

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WHEN WILL MY ORDER SHIP?

Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

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WHEN WILL I RECEIVE A CONFIRMATION NUMBER?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add myorder@shopjtique.com to your safe sender list.

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WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

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I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 4-6 hours, and once we have processed your order, we will be unable to make any changes.  
Once an order has been shipped, an order cannot be changed or cancelled. 

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 I JUST PLACED AN ORDER. HOW DO I ADD ANOTHER ITEM?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

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HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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WHEN WILL THE ITEM I LOVE RESTOCK?

Unfortunately we cannot guarantee something will ever come back in stock, but if you see something you just can't live without, email us with the product name and color, and we would be happy to update you when the item is back in.

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CAN I RETURN OR EXCHANGE ITEMS PURCHASED ON SALE?

All items purchased on sale or marked down cannot be returned or exchanged. All earrings are FINAL SALE. For our full Return & Exchange Policy, click here.
 

Still have questions? We're here! Email us info@shopjtique.com