Returns & Exchanges

Your satisfaction is very important to us.  If you are not satisfied with your purchase, you may return it within 15 days of receipt. For items received after this time period, we reserve the right to deny the return. 

Returns/and or exchanges must be received in NEW, UNWORN and UNWASHED condition with tags attached and original packing slip. Once we have received your package we will send you an email with instructions and information about your return or exchange. All VINTAGE and SALE items are final sale. We strongly recommend using a trackable service for returns and/or exchanges as J'TiQUE cannot be held responsible for shipments lost in return mail.

For any additional information regarding returns or exchanges please email us at myorder@shopjtique.com

Shipping address for returns/exchanges:

Jtique Returns

Order # ________

1710 T Street Se #103.

Washington DC 20020

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RETURN PROCESSING

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. 

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NON-RETURNABLE AND/OR EXCHANGE ITEMS

The following items are non-returnable.  Credit will not be issued for the following:

  • All items purchased on sale.
  • Hair accessories.
  • All vintage items.
  • Intimates, swimwear and body suits.

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DAMAGED MERCHANDISE

If we make a mistake with your order or if the product is damaged or defective upon arrival, we are truly sorry. Please email myorder@shopjtique.com, and let us know the problem. We will take care of return shipping and send you a replacement, at no additional charge.

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DID YOU RECEIVE THE WRONG ITEM?

If you were shipped the wrong item - Sorry for the inconvenience! Please notify us via email: myorder@shopjtique.com. We will make sure to get your correct order out to you asap!